FAQs

What is your returns policy?

Due to items being sold below cost price we are unable to provide returns on any purchase.

How do I get in touch with you?

Feel free to email us at [email protected], contact us via Facebook or call (02) 9657 6825 during business hours.

Are your prices in Australian dollars?

Yes, all pricing is shown in Australian dollars (AUD) and includes GST.

Do your prices include GST?

Yes, all prices include GST.

How do I track my order?

There are 2 ways to do this.
Option 1: Log in to your account on here, go to the order you want to track and click ‘Track’. This will show the tracking information and you can click directly from this page to the Australia Post website with the tracking information. Alternatively, you can copy and paste the tracking number into the carrier’s website here.
Option 2: Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.

How do I know my credit card details will be safe when I order online?

Our website shop is totally secure so your details cannot be accessed by anyone but us. You can check if a site is secure, if on the page you are entering your card details, in the web address bar you see an S after http. i.e. https://www.metasathletic.com.au/. Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.